Privacy Policy

This Privacy Policy governs the manner in which Lincoln Eyewear collects, uses, maintains, and discloses information collected from users of the Lincoln Eyewear website. This policy applies to the website and all products and services offered by Lincoln Eyewear in India.

By accessing or using our website, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services.

What Information Do We Collect?

We collect personal and non-personal information when you interact with our website, place an order, or use our services. The information collected may include:

• Full name
• Email address
• Mobile number
• Billing and shipping address
• Order and transaction details
• IP address, browser type, and device information

All payment-related information such as credit/debit card details, UPI IDs, or net banking credentials are processed securely by Razorpay. Lincoln Eyewear does not store or have access to sensitive payment data.

How Do We Use Your Information?

The information we collect from you may be used for the following purposes:

• To process orders and deliver products
• To manage payments through Razorpay
• To improve customer service response
• To personalize user experience
• To improve website performance and functionality
• To prevent fraudulent transactions
• To comply with legal and regulatory requirements

We may send transactional communications such as order confirmations, invoices, and delivery updates. Promotional emails will only be sent if you have opted in, and you may unsubscribe at any time.

Payment Processing and Razorpay Compliance

Lincoln Eyewear uses Razorpay, a PCI-DSS compliant payment gateway, to process online payments. Razorpay handles all payment information using secure encryption and industry-standard security practices.

• Razorpay securely collects and processes payment data
• Lincoln Eyewear does not store card, UPI, or banking credentials
• We receive only transaction status and payment confirmation

How Do We Protect Your Information?

We implement reasonable security practices to safeguard your personal information, including:

• SSL (Secure Socket Layer) encryption
• Secure servers with restricted access
• Limited access to personal data by authorized personnel only
• Regular monitoring for security vulnerabilities

While we take appropriate security measures, no electronic transmission over the internet can be guaranteed to be completely secure.

Do We Disclose Any Information to Outside Parties?

We do not sell, trade, or rent your personally identifiable information. However, we may share your information with trusted third parties such as:

• Payment processors (Razorpay)
• Shipping and logistics partners
• Website hosting and technology service providers
• Customer support and communication tools

These parties are obligated to keep your information confidential and use it only for the purpose of service delivery. Information may also be disclosed if required by law or government authorities.

Cookies

Cookies are small files stored on your device that help improve your browsing experience. We use cookies to:

• Remember and process items in your shopping cart
• Save user preferences for future visits
• Analyze site traffic and user behavior
• Improve website functionality and performance

You may disable cookies through your browser settings; however, some website features may not function properly.

Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill orders and provide services
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Children’s Privacy

Lincoln Eyewear does not knowingly collect personal information from children under the age of 13. Our website and services are intended for users aged 13 years and above.

Compliance with Indian Laws

This Privacy Policy is in compliance with the Information Technology Act, 2000, the Information Technology (SPDI Rules), 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

Your Rights

Subject to applicable laws, you have the right to:

• Access your personal data
• Request correction or deletion of your data
• Withdraw consent for data processing

Changes to This Privacy Policy

Lincoln Eyewear reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page and will take effect immediately.

Contact Us

If you have any questions regarding this Privacy Policy, you may contact us at:

Lincoln Eyewear
Email: support@lincolneyewear.in
Address: H-3, Patel Industrial Estate, Dabhoi Rd, Pratapnagar, Vadodara, Gujarat